Safety of your details


How safe are my transactions?

Very takes the security of your details very seriously. We use industry standard encryption methods to deter would-be hackers. 'Encryption' turns your information into a special code that only Very computers can unscramble.
What information do you collect about me and why?

Shop Direct Home Shopping Limited (“Shop Direct”) provides your goods and is the data controller of information that you provide when you order goods. Shop Direct Finance Company Limited (“SDFC”) provides credit, subject to status, and arranges other financial services products and is the data controller of information you provide when you request a credit account or other financial services products. Both Shop Direct and SDFC are members of the Shop Direct group of companies ("the Group Company/Companies"). Solution Personal Finance Limited (which is a joint venture with SDFC) and Home Shopping Personal Finance Limited (which is a joint venture with Shop Direct Financial Services Limited, another Group Company) and any undertakings within those joint ventures and other joint ventures that we may enter into from time to time, may also offer you other credit facilities, subject to status, and/or financial services products. By giving information to Shop Direct and SDFC, you agree that it will be shared with Group Companies.

Shop Direct and SDFC will use the information you give us:

    To provide goods and services. In the course of providing such services, your personal information may be transferred to agents, service providers, employees and Group Companies. In some instances, your information may be transferred outside of the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.
    If we are required to disclose information about you to any relevant regulator or to anyone else if there is a legal duty to do so.
    To administer any prize draw or competition you may enter.
    To analyse your shopping preferences as part of our marketing programmes and we may pool and share such information with other retailers for this purpose. This may help us to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about. This information may also be incorporated into our staff training programmes.
    For marketing purposes. We will send you brochures, leaflets, catalogues and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research. In addition, we may include leaflets or brochures for complementary products or services from third parties with our statements and parcels. Shop Direct, SDFC, a Group Company or our carefully selected third party partners may contact you by mail, telephone, e-mail, text message or any other reasonable method. If you do not wish to be contacted for marketing purposes by either: third parties or Shop Direct, SDFC or a Group Company or if you have any queries about data protection, please call 08448 222 321.

From time to time we may access publically available information relating to you on the internet (for example on social media websites) to assist in fraud prevention, for identity verification and for marketing.

Shop Direct, SDFC or a Group Company may monitor or record telephone conversations with you to ensure consistent services levels, to prevent or detect fraud and for training purposes.